INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

No. And that’s exactly what makes it special.
Every JianZhan Tenmoku piece is handcrafted — shaped by fire, time, and the unique touch of the artisan. This means each vessel has its own character, texture, and pattern.
What you receive will be similar in style, but never identical. You're not just buying a cup — you're receiving a one-of-a-kind work of art.

Where can I view my sales receipt?

You can view your sales receipts by logging into your account dashboard on our website.
Go to the “Orders” section to see the details of each purchase, including your receipt.

How can I return an item?

We do not accept returns.
Each Jianzhan piece is one-of-a-kind — handcrafted with care and never exactly the same. This individuality is part of what makes our work special, and we hope you’ll appreciate the uniqueness of your vessel.

Will you restock items indicated as “out of stock?”

Some items are limited editions and may not return once sold out. However, we restock our core collections regularly. Feel free to sign up for restock alerts on the product page.

Where can I ship my order?

If you're unsure whether we can ship to your address, feel free to contact us — we're happy to help.

Why We Only Source from Fujian?

Because that’s where true JianZhan mastery lives.

We work exclusively with a renowned Tenmoku master based in Fujian, China — a recognized inheritor of China’s Intangible Cultural Heritage. His craft has been passed down through generations, refined by centuries of tradition and care.

Every piece is made entirely by hand, using time-honored techniques that have been preserved for over 1,000 years. This is not mass production — this is living history, shaped by fire and human touch.

We don’t just choose Fujian. We honor it.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Last updated:2025.06.27

    Privacy Policy

    At Aerovynx Selects, we care deeply about your privacy. This policy explains how we collect, use, and protect your personal information when you interact with our website or place an order.

    1. Information We Collect

    We may collect the following types of personal data:

    • Your name, email address, shipping address, and phone number (when you place an order or subscribe to our newsletter)

    • Payment information (processed securely through third-party services like Stripe or PayPal)

    • Browsing behavior on our site (through cookies or analytics tools)

    2. How We Use Your Information

    We use your information to:

    • Process and ship your orders

    • Communicate with you regarding purchases or inquiries

    • Send updates and promotional offers (only if you’ve opted in)

    • Improve the user experience on our website

    We never sell or rent your personal data to third parties.

    3. Cookies

    Our site uses cookies to:

    • Remember your preferences

    • Analyze traffic and behavior to improve performance
      You can disable cookies in your browser settings if you prefer.

    4. Third-Party Services

    We use trusted third-party providers to process payments and manage email communications. These services comply with international data protection standards and only access your data as necessary to perform their functions.

    5. Data Protection

    We take appropriate security measures (encryption, HTTPS, limited access) to ensure your data is protected. However, no method of transmission over the internet is 100% secure.

    6. Your Rights (for EU/UK customers)

    If you are located in the EU or UK, you have the right to:

    • Access the personal data we hold about you

    • Request correction or deletion of your information

    • Withdraw consent at any time

    You can contact us at yuanhehe5520@gmail.com to exercise these rights.

    7. Contact Us

    If you have any questions about this Privacy Policy, please reach out:

    📧 Email: yuanhehe5520@gmail.com
    📍 Address: Shuinan Village, Jianyang District, Nanping, Fujian, China

    Last updated:2025.06.27

    Terms & Conditions

    By using this website and purchasing from Aerovynx Selects, you agree to the following terms and conditions. Please read them carefully before placing an order.

    1. General

    This website is operated by Aerovynx Selects. Throughout the site, the terms “we,” “us,” and “our” refer to Aerovynx Selects. We reserve the right to update or change these terms at any time without notice.

    2. Product Information

    Each item sold on our website is handcrafted and one-of-a-kind. Due to the artisanal nature of our products:

    • No two pieces are identical

    • Slight variations in color, shape, or texture are part of their charm

    • Product photos are for reference only

    3. Orders & Payments
    • All prices are listed in USD (unless otherwise stated).

    • Orders must be paid in full at checkout.

    • We accept secure payments via credit card, PayPal, or other authorized third-party payment gateways.

    • Once placed, orders cannot be modified or canceled due to the unique nature of each product.

    4. Shipping & Delivery
    • We ship worldwide to all regions where international delivery is available.

    • Shipping costs vary based on your location and will be calculated at checkout.

    • Delivery times vary by region and are not guaranteed due to customs and local carrier delays.

    5. Returns & Refunds

    Because our pieces are handmade and individually unique, we do not accept returns or offer refunds. Please make your selection carefully. If your item arrives damaged, contact us within 48 hours with photos for evaluation.

    6. Intellectual Property

    All content on this website—including text, images, logos, and product designs—is the property of Aerovynx Selects and may not be used or reproduced without written permission.

    7. Limitation of Liability

    We are not liable for any direct or indirect damages resulting from the use or misuse of our products. By purchasing from us, you acknowledge and accept full responsibility for your use of the product.

    8. Governing Law

    These Terms & Conditions are governed by the laws of the jurisdiction where Aerovynx Selects is registered. Any disputes will be resolved through negotiation or, if necessary, in local courts.

    9. Contact Us

    If you have questions or concerns about these terms, please reach out:

    📧 Email: yuanhehe5520@gmail.com
    📍 Address: Shuinan Village, Jianyang District, Nanping City, Fujian Province, China