FREQUENTLY ASKED QUESTIONS
No. And that’s exactly what makes it special.
Every JianZhan Tenmoku piece is handcrafted — shaped by fire, time, and the unique touch of the artisan. This means each vessel has its own character, texture, and pattern.
What you receive will be similar in style, but never identical. You're not just buying a cup — you're receiving a one-of-a-kind work of art.
You can view your sales receipts by logging into your account dashboard on our website.
Go to the “Orders” section to see the details of each purchase, including your receipt.
We do not accept returns.
Each Jianzhan piece is one-of-a-kind — handcrafted with care and never exactly the same. This individuality is part of what makes our work special, and we hope you’ll appreciate the uniqueness of your vessel.
Some items are limited editions and may not return once sold out. However, we restock our core collections regularly. Feel free to sign up for restock alerts on the product page.
If you're unsure whether we can ship to your address, feel free to contact us — we're happy to help.
Because that’s where true JianZhan mastery lives.
We work exclusively with a renowned Tenmoku master based in Fujian, China — a recognized inheritor of China’s Intangible Cultural Heritage. His craft has been passed down through generations, refined by centuries of tradition and care.
Every piece is made entirely by hand, using time-honored techniques that have been preserved for over 1,000 years. This is not mass production — this is living history, shaped by fire and human touch.
We don’t just choose Fujian. We honor it.
CONTACT US FOR ANY QUESTIONS
Privacy Policy
At Aerovynx Selects, we care deeply about your privacy. This policy explains how we collect, use, and protect your personal information when you interact with our website or place an order.
We may collect the following types of personal data:
Your name, email address, shipping address, and phone number (when you place an order or subscribe to our newsletter)
Payment information (processed securely through third-party services like Stripe or PayPal)
Browsing behavior on our site (through cookies or analytics tools)
We use your information to:
Process and ship your orders
Communicate with you regarding purchases or inquiries
Send updates and promotional offers (only if you’ve opted in)
Improve the user experience on our website
We never sell or rent your personal data to third parties.
Our site uses cookies to:
Remember your preferences
Analyze traffic and behavior to improve performance
You can disable cookies in your browser settings if you prefer.
We use trusted third-party providers to process payments and manage email communications. These services comply with international data protection standards and only access your data as necessary to perform their functions.
We take appropriate security measures (encryption, HTTPS, limited access) to ensure your data is protected. However, no method of transmission over the internet is 100% secure.
If you are located in the EU or UK, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your information
Withdraw consent at any time
You can contact us at yuanhehe5520@gmail.com to exercise these rights.
If you have any questions about this Privacy Policy, please reach out:
📧 Email: yuanhehe5520@gmail.com
📍 Address: Shuinan Village, Jianyang District, Nanping, Fujian, China
Terms & Conditions
By using this website and purchasing from Aerovynx Selects, you agree to the following terms and conditions. Please read them carefully before placing an order.
This website is operated by Aerovynx Selects. Throughout the site, the terms “we,” “us,” and “our” refer to Aerovynx Selects. We reserve the right to update or change these terms at any time without notice.
Each item sold on our website is handcrafted and one-of-a-kind. Due to the artisanal nature of our products:
No two pieces are identical
Slight variations in color, shape, or texture are part of their charm
Product photos are for reference only
All prices are listed in USD (unless otherwise stated).
Orders must be paid in full at checkout.
We accept secure payments via credit card, PayPal, or other authorized third-party payment gateways.
Once placed, orders cannot be modified or canceled due to the unique nature of each product.
We ship worldwide to all regions where international delivery is available.
Shipping costs vary based on your location and will be calculated at checkout.
Delivery times vary by region and are not guaranteed due to customs and local carrier delays.
Because our pieces are handmade and individually unique, we do not accept returns or offer refunds. Please make your selection carefully. If your item arrives damaged, contact us within 48 hours with photos for evaluation.
All content on this website—including text, images, logos, and product designs—is the property of Aerovynx Selects and may not be used or reproduced without written permission.
We are not liable for any direct or indirect damages resulting from the use or misuse of our products. By purchasing from us, you acknowledge and accept full responsibility for your use of the product.
These Terms & Conditions are governed by the laws of the jurisdiction where Aerovynx Selects is registered. Any disputes will be resolved through negotiation or, if necessary, in local courts.
If you have questions or concerns about these terms, please reach out:
📧 Email: yuanhehe5520@gmail.com
📍 Address: Shuinan Village, Jianyang District, Nanping City, Fujian Province, China